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Family Law Software
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These questions will help people who are using Family Law Software and Smokeball together transition to the cloud.

Q: I have files that I am opening from within Smokeball on the desktop. How can I open them in the cloud?

A: : The files that you open from within Smokeball are stored, each in its own somewhat hidden folder on your desktop. To find the location of the file, open the file and then click Files & Settings > Save As, as shown below. 

That will show you the folder where that particular file is stored. 

To upload that file:

Log in to the Cloud version

Open File Manager (top left)

Click the Upload button (on the right). 

Navigate to that location on your desktop and click “OK.” 

Our suggestion is that you upload files as you need them. 

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Q: Can I open a Family Law Software Cloud file from within Smokeball for desktop?

A: No. You have to first upload the file as explained above.

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Q: Does the Cloud have a Smokeball integration? 

A: Yes, you can upload PDFs to your Smokeball folder for the relevant matter. There is no ability to launch Family Law Software from within Smokeball for Cloud.

Please see this FAQ for details on the integration that exists. 

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Q: I have the Basic Edition of Family Law Software Desktop. When I upgrade to the cloud, will I still be limited to the Basic Edition features?

A: We have both the basic and complete (no screens blocked) editions available in the Cloud. The complete editions are named Cloud Individual and Cloud Firm. These editions have different file management capabilities, but they both have full functionality with regard to analysis and reporting on the case.

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Q: What will happen if I launch Family Law Software from within Smokeball for desktop after November 30?

A: After November 30, 2026, you will get a message that Family Law Software cannot be opened. This is the same message that you would get if you launch Family Law Software directly from the desktop.

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