My computer crashed. How can I get going again and restore my client files?
Follow the steps below, and we will restore as much as possible. 1. Reinstall the Software. Getting the software re-installed is the easy part. You can click here and download it: Download latest version of Family Law Software 2. Enter your email and password. 3. Restore your files. This part is a bit more involved, […]
How can I make the fonts larger?
In the Cloud, click Ctrl + (hold down the Ctrl key and click the “+” sign.) On the desktop, click Files & Settings > Configuration >System Options > Use larger fonts for screen display. Once you have checked this box and clicked OK, you have to exit the software and then start the program again. […]
I did not get the e-mail with my KeyCode.
Search your email for “Family Law Software KeyCode.” If you do not find it, we can look try to look up your KeyCode for you. Do the following: 1. Start Family Law Software. 2. Click Files & Settings > KeyCode/Account > New KeyCode > Get Keycode. If that does not work, contact us to ask.
My software is saying “Reader Edition,” or saying I need to purchase a license.
If you get this message and you are a licensed subscriber, here are the things to try: 1. Re-enter your KeyCode. You should have received your KeyCode from us by e-mail. If you know your KeyCode, do the following: 1. Start Family Law Software. 2. Click Files & Settings tab > KeyCodes / Account > […]
I am getting the message “Error Opening File For Writing” when I am installing the software.
Most likely, the program is currently running, or it is still in memory from an earlier time running or from an earlier attempt to install. If the program is currently running, simply exit the program and then click “Retry” on the installation dialog. If you have already clicked “Abort” on the installation dialog, just try […]
How can my paralegal or assistant install the desktop software, or how can I put it on a second computer for myself?
You, or your paralegal or assistant, may download the desktop software here: Click here to download Family Law Software When the software first starts, it will ask for a name and email address. Enter the name and email of the licensed professional — not that of the paralegal or assistant. If you need a KeyCode, […]