Next Steps for Desktop users
As you may know, Family Law Software is phasing out the desktop software on September 30, 2026. This week will answer questions that Desktop Edition users may have about their next steps. Confirming Your Edition You can find out what edition you have by clicking here, filling in the account information, and clicking Submit Request. […]
Phasing out the desktop for Smokeball Users
These questions will help people who are using Family Law Software and Smokeball together transition to the cloud. Q: I have files that I am opening from within Smokeball on the desktop. How can I open them in the cloud? A: : The files that you open from within Smokeball are stored, each in its […]
Next steps for Basic Edition Users
As you may know, Family Law Software is phasing out the desktop software on September 30, 2026. This FAQ will answer questions that Basic Edition users may have about their next steps. Confirming Your Edition You can find out what edition you have by clicking here, filling in the account information, and clicking Submit Request. […]
Phasing Out the Desktop
After we announced that we would be ending support for the desktop software, some of you have written to us with questions. Here are the questions we have received most often and our responses: _________________________________________________________________________ Q: How can I know what edition I have? A: Go to our Account Upgrade page. Fill in the information and submit. On the next page, you will see […]
How can I control the client-related emails I get from Family Law Software?
In order to keep you informed, Family Law Software automatically generates a number of emails regarding client activity. Here’s how you can control who receives emails and which emails are sent. Who receives emails When you first grant access to a file to the client, you specify at that time which individual or staff member […]
How can I control whether the last file opens when I start the software?
When the software starts, you have the option to either have the last file load automatically or to open to the File Manager. You specify this option in the File Manager on the Settings gear as shown below. If this option is checked, then, when you open the program, the last file you were working […]
How to Move from Desktop to Cloud
This FAQ will guide you in your transition from using the desktop software to using the Cloud software. Differences in look and feel. The main difference in look and feel is that the cloud software has all the tabs along the side, as shown below. Also, the color scheme is slightly different, as you can […]
Can’t Log In
If you are having trouble logging in, please try the following:
I Can Not Open a File in File Manager
If you can’t open a file, please try the following:
Security Questionnaire Responses
This FAQ contains consolidated responses to security questionnaires from multiple financial institutions. Relevant security policies are linked at the bottom of this FAQ. Table of Contents 1. Information Security Program & Governance Q: Does your organization have a formal and documented information risk management program? Answer: Yes Q: Is the information risk management program approved […]